***Privacy Policy Addition 1/1/2026 - SMS Terms, Conditions, and Privacy

Privacy Policy Addition - SMS Terms, Conditions, and Privacy

SMS Terms & Conditions

1- SMS Consent Communication:

No mobile information will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2- Types of SMS Communications:

If you have consented to receive text messages from Five Star Utilities, you may receive messages related to:

• Utility setup assistance
• Service provider recommendations
• Appointment scheduling
• Service updates and status notifications
• Customer support and follow-up communications

Example:

"Hello, this is Five Star Utilities regarding your utility setup request. Please reply if you have any questions. Reply STOP to opt out of SMS messaging at any time."

3- Message Frequency:

Message frequency varies depending on your service request and level of interaction with Five Star Utilities.

Example:

"Message frequency varies. You may receive messages regarding your service request, utility setup process, scheduling, or account status."

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on your mobile carrier's pricing plan. Fees may vary for domestic and international messages.

5- Opt-In Method:

You may opt in to receive SMS messages from Five Star Utilities in the following ways:

• Verbally during a phone conversation
• By submitting an online form and providing consent through the SMS opt-in checkbox

6- Opt-Out Method:

You may opt out of receiving SMS messages at any time by replying STOP to any text message. You may also contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing issues with the messaging program, reply HELP for assistance or visit our Contact Us page for additional support.

Additional Option:

If you do not wish to receive SMS messages, simply do not provide SMS consent or do not select the SMS opt-in checkbox on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. For assistance, reply HELP or visit our Privacy Policy and Terms & Conditions pages.